📦 Shipping & Delivery
How long does it take for my order to arrive? Since everything is made on demand exclusively for you, your order goes through two stages: first production (2 to 5 business days) and then shipping (3 to 7 business days depending on your location). In total, you'll receive your order in about 7 to 12 business days. Yes, it takes a little longer than buying something generic from a fast-fashion store, but what you receive isn't generic: it's yours.
When will I get my tracking number? As soon as your order leaves the production workshop, we'll send you an email with the tracking link. If you don't receive it within 5 business days of your purchase, write to us at garpa8990@outlook.es and we'll look into it right away.
Do you ship internationally? Yes, we ship to most countries. International delivery times can vary between 7 and 15 business days, and in some cases customs charges may apply according to your country's legislation (which would be your responsibility).
My order seems lost, what should I do? Don't worry, it's almost never actually lost: it's usually waiting at customs or your local post office. Write to garpa8990@outlook.es with your order number and we'll track it with you. If the shipment is lost in transit, we'll resend it or refund you at no extra cost.
I made a mistake with my shipping address. Let us know immediately by writing to garpa8990@outlook.es with your order number. If the order hasn't entered production yet, we can correct it without a problem. Once it's printed, we can no longer modify it, which is why we insist so much on double-checking your address before paying. 😉
📏 Sizing & Products
How do I know what size to choose? Each product includes a detailed size guide with measurements in centimeters (chest, length, and width). We recommend measuring a tee that already fits you well and comparing it to our measurements: it's the most reliable way to get it right the first time. And remember: we don't accept size exchanges, so take a minute before confirming your order.
Is the clothing unisex? Most of our tees and caps have a modern, comfortable unisex fit. If you're looking for a more fitted look, we recommend ordering one size smaller than you usually wear.
Do the prints fade or crack? No. We use high-definition printing with quality inks designed to withstand daily wear, washing, and (in the case of mugs) the dishwasher and microwave. With proper care, the design will stay as vibrant as the first day.
How do I care for my tee to make it last longer? Wash it inside out, with cold water and mild detergent. Avoid the dryer and direct ironing on the print. With those three simple steps, your tee will last you for years.
Can mugs go in the microwave and dishwasher? Yes. Our mugs are made of high-quality ceramic, suitable for microwave and dishwasher. The colors maintain their intensity wash after wash.
🔄 Returns & Exchanges
Can I return an item if I don't like it or it doesn't fit? Being honest: no. All our products are printed and made exclusively for you at the moment you place your order. Since it's a personalized, on-demand product, we don't accept returns or exchanges due to change of mind, size, or address errors.
This isn't a trick—it's what allows us not to overproduce, not to waste clothing, and not to end up throwing garments into a landfill. That's why we ask you to double-check the size and address before confirming your purchase.
What if my order arrives damaged or wrong? That's where we're 100% with you. If your item arrives defective, damaged in transit, or different from what you ordered due to our error, we'll fix it. Write to garpa8990@outlook.es within a maximum of 7 days from delivery with:
- Your order number
- A clear description of the problem
- Clear photos of the item (and packaging, if applicable)
We offer a replacement at no additional cost or a full refund, whichever you prefer. And no, you normally don't need to return the defective piece to us.
How long does an approved refund take? Between 5 and 10 business days from when we approve the request. Keep in mind that your bank or card issuer may take a few additional days to reflect it in your account.
💳 Payments & Orders
What payment methods do you accept? We accept all common and secure payment methods: credit and debit cards, PayPal, and Apple Pay, processed through certified platforms. Your banking details are never stored on our servers.
Is it safe to buy from this store? Yes. Our store is hosted on Shopify, a platform with the highest industry security standards (PCI-DSS certification), and all transactions are encrypted (SSL). Your information is protected.
Can I cancel my order after placing it? Only if it's immediately after purchasing, before it enters production. Write to garpa8990@outlook.es with your order number as soon as possible. If it's already printing, unfortunately we won't be able to cancel it.
🎨 Designs & Collaborations
Are the designs original? Yes, all of them. Each piece is born from an internal creative process, inspired by music, sports, humor, Halloween, and world cultures. We don't sell official merchandise or copy licensed products: we create tributes with their own personality.
Do you make custom designs or commissions? It depends on the project. Write to garpa8990@outlook.es, tell us your idea, and we'll let you know if we can make it happen. We love working with people who have imagination.
Can I collaborate with you / sell my designs? We like to surround ourselves with creative people. If you have a portfolio and a clear idea of what you want to contribute, send us an email at garpa8990@outlook.es and we'll look at it with enthusiasm.
📞 Contact
How do I contact you if I have another question? Write to garpa8990@outlook.es. We're a small but attentive team, and we'll respond within a maximum of 24-48 business hours.
Do you have a physical store? No, we're 100% online. And we like it that way: no storefronts, no lines, and designs arriving straight to your door.